When submitting a support request, please make sure to include:
- A short description of the issue
- Steps to Reproduce
- Deployment Type (On-Premises/VPC or SaaS)
- Environment (Development, Test, Production, or Demo)
|Urgent||Issues with a severe business impact||
|High||Significant Loss of Functionality||
|Low||No Operational Impact||
Any troubleshooting steps you have taken so far.
- For on-premises setups, machine specs, including CPUs, RAM, etc.
Please attach any relevant information, including the trace log, config files, and (if applicable) screenshots.
You will be required to acknowledge that the trace log and config files have been included prior to submitting your ticket.
For large log files, please compress (.zip) log prior to upload.
Note: Please do not share any files that may contain sensitive information.
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